We pride ourselves on being as helpful as possible and hopefully you can find all the information you need on our site. But just in case we have missed anything, we have collected of our most frequently asked questions right here for you.
If you have a question that isn’t covered here, or you just want to speak to a sales assistant, simply call us on (800) 443-2901 and we will be happy to help.
Shipping & Returns
Can I return my product if there’s a problem?
Yes of course! If you are not completely satisfied with your order, for whatever reason, you may return it within 30 days for a full refund. Terms and Conditions may apply. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
How much does shipping cost?
For most products shipping costs will be calculated using our standard shipping carrier UPS, although we do offer Fedex and USPS options on request. The UPS estimate is based on the weight and dimensions of the product, the distance to the delivery address, and finally the shipping speed (ground, 3 day, 2 day, next day air). Many other products on our website have flat rate shipping prices to help simplify the process for our customers.
How long will delivery take?
Delivery time is dependent on processing and shipping class. We normally require 1-2 business days to process your order. Our default shipping class is ground which typically takes 3-5 business days depending on location in the contiguous 48 United States. The other shipping class options offer more guaranteed time periods. For delivery questions on specific items, please contact us.
Do you offer international shipping?
We do offer limited international shipping. For your specific situation please email us.
What if my product is damaged / defective on arrival?
Although we work very hard to ensure that your order reaches you safely and as you expect it, we do accept that on rare occasions products may be damaged or faulty. If you receive a product that you believe to be damaged or faulty you are of course entitled to return it for an exchange or a full refund. Please call our support team on (800) 443-2901 within 24 hours and we will be happy to fix any problems asap.
Ordering & Purchases
Can I order by phone?
Yes you can. Although most products are available through our website we realize that some products require a more personal shopping experience, so please feel free to call us any time on (800) 443-2901 to discuss your needs and we can prepare your order for you.
Can I cancel or alter an existing order?
As long as your order has not shipped, we will make every attempt to cancel or alter an existing order.
Do I have to spend a certain amount to qualify for delivery?
No, there is no minimum order amount to qualify for delivery. We offer fast shipping times for all orders big or small.
I need to make a big order for a large project, do you offer bulk discounts?
For large projects, please email or call us so that we can discuss or process for quotes and other larger purchases. Usually we attempt to offer our best price for all purchases regardless of size, but for larger quotes and orders we can offer shipping discounts and potentially assist our customers with product identification and viable substitutes.
Products & Support
I can’t find the product I’m looking for, can I request it?
We attempt to stay on top of our product lines and update our website regularly, however, it is possible that products will be missed. If you can not find the product you are looking for, please call or email us.
The product I need is out of stock, when will it be back in stock?
While we try to keep our stock levels up to date at all times, with over 100,000 products this can be a challenge. So if your required product(s) is out of stock, there is every chance that we can find it for you, or if necessary re-order stock. Please feel free to phone us on (800) 443-2901 and a member of our team would be more than happy to answer a stock inquiry.
Do you offer product support over the phone?
Yes we do! Our support team are very knowledgeable and should be able to handle even the most specific of product or technical enquiries. Please call us toll free on (800) 443-2901.
Do you offer warranty on products?
All products are covered by manufacturers warranty (which varies from product to product) however extended warranties are offered on selected products. Please view the individual product for details, or alternatively call our support team.
Hours & General
What times are you open for business?
Our opening hours are 9am – 5pm Monday to Friday (EST) and during those hours our support team are available by phone at all times. Currently we are closed at the weekend, but of course you can complete your order online at any time, day or night.
How do I subscribe to your newsletter?
To subscribe to our newsletter, simply scroll down our homepage and it is located in the middle of the page. Just put in your name and email address and you will receive an email. Once you are subscribed you will receive regular email updates.